Refund policy
Returns & 30-Day Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at info@algozon.co.za. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without a prior request will not be accepted.
To start a return, contact us at info@algozon.co.za. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without a prior request will not be accepted.
South African Cooling-Off Period (ECTA)
In accordance with the Electronic Communications and Transactions Act (ECTA), you are entitled to cancel your purchase within 7 days of receiving the goods for any reason, without penalty. In such cases, you will be responsible for the direct cost of returning the goods to us.
In accordance with the Electronic Communications and Transactions Act (ECTA), you are entitled to cancel your purchase within 7 days of receiving the goods for any reason, without penalty. In such cases, you will be responsible for the direct cost of returning the goods to us.
Damages, Defects, and the CPA
Please inspect your order upon reception. Under the Consumer Protection Act (CPA), if an item is defective, damaged, or incorrect, you are entitled to a repair, replacement, or refund within 6 months of purchase. Please contact us immediately at info@algozon.co.za so we can evaluate the issue and make it right.
Please inspect your order upon reception. Under the Consumer Protection Act (CPA), if an item is defective, damaged, or incorrect, you are entitled to a repair, replacement, or refund within 6 months of purchase. Please contact us immediately at info@algozon.co.za so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalised items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalised items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Sale Items & Gift Cards
While we do not offer "change of mind" returns on sale items or gift cards, your statutory rights under the CPA still apply if these items are found to be defective.
While we do not offer "change of mind" returns on sale items or gift cards, your statutory rights under the CPA still apply if these items are found to be defective.
Refunds
We will notify you once we’ve inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that banks or credit card companies (like Payfast) may take additional time to process the credit. If more than 15 business days have passed since approval, contact us at info@algozon.co.za.
We will notify you once we’ve inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that banks or credit card companies (like Payfast) may take additional time to process the credit. If more than 15 business days have passed since approval, contact us at info@algozon.co.za.